Serenity Artisans LLC (collectively “Serenity,” or “us”) utilizes this shipping policy.
PLEASE READ THE FOLLOWING SHIPPING POLICY CAREFULLY BEFORE USING THIS SITE. BY USING THIS SITE, YOU AGREE TO BE BOUND BY THE FOLLOWING POLICY. IF YOU DO NOT AGREE WITH THIS POLICY, PLEASE DO NOT USE OR INTERACT WITH THIS SITE IN ANY WAY.
Serenity only ships items within the continental United States. Shipment to Alaska and Hawaii may be possible for certain items with additional shipping charges. If you are interested in these shipping destinations, please contact us.
Shipping charges are $9.95 per item unless otherwise specifically noted. Items are shipped by USPS Priority Mail whenever possible. A Hold for Pickup at the Post Office option is offered at no extra charge for extra security in the delivery of your item.
Residents of the state of Pennsylvania will be charged 6.0% state sales tax on non-clothing items. Residents of all other states are responsible for paying any applicable local sales tax.
Shipping is normally completed via United States Postal service Priority Mail. For additional information, limits and exclusions, please refer to https://www.usps.com. Shipping substitutions are possible at the discretion of Serenity.
Non standard shipping for oversized, special or express shipment items may be utilized at the preference of Serenity. If the provided shipping cost is different then what was provided for the customer during checkout, then the customer will be contacted and approve the change in shipping charges and possible anticipated delivery.
All items are shipped insured, and it is the responsibility of the receiving party to accept delivery, and in the event of lost or damaged merchandise to contact the shipping company, file, and claim any applicable loss. Serenity will provide the user with applicable shipping dates and tracking numbers to support processing the claim made by the parcel recipient. SERENITY IS NOT RESPONSIBLE FOR LOST, DAMAGED OR STOLEN SHIPMENTS.
This policy can change at any time, without prior notice. The last update of this policy is shown below. You should check this policy for updates prior to use of the site or commerce interactions for updates. Any changes to this policy will become effective when posted to this site and apply to all existing interactions and transactions.
Last Update 01/11/18